Terms & Conditions & Privacy Policy

General Terms and Conditions valid from August 2025,
Equine Soul and Bodywork Alexandra Jutzi

1. Scope
   These terms and conditions govern the business terms and conditions for Equine Soul and Bodywork Alexandra Jutzi and the customer who books a treatment for themselves or their animal.
   
   

2. Make an appointment
   Appointments are made directly with Alexandra Jutzi by phone, in writing via WhatsApp, or email. Appointments are confirmed verbally or in writing.
   
   The appointment is made when the customer accepts the provider’s offer.
   
   Appointments are binding. If the client is unable to attend, they can cancel at least 24 hours before the appointment. A cancellation fee may be charged for short-notice cancellations or no-shows.
   
   

3. Prices and payment
   Prices are based on the current price list of Equine Soul & Bodywork Alexandra Jutzi. Payment terms are stated on the invoices.
   
   

4. Liability
   Equine Soul & Bodywork Alexandra Jutzi assumes no liability for damage caused by improper handling or inadequate preparation of the horse. Any liability for damages and injuries is declined.
   
   

5. Customer's obligations
   The client undertakes to provide all relevant information about the horse truthfully and to prepare the horse accordingly before treatment.
   
   Any known health or behavioral problems of the horse must be reported in advance.
   
   If the horse suffers from a contagious disease, this must be reported in advance or immediately.
   
   

6. Data protection
   Personal data will only be processed within the framework of the legal regulations and will only be used for the purpose of carrying out the treatment.